Getting Started with the Customer Manager The Jumpline.com Customer Manager, located at https://my.jumpline.com, is a central location where you can manage all of the services that you maintain with Jumpline.com. This secure area is accessed with your customer ID number and password which are assigned to you when your first account with Jumpline.com is created. The customer manager is divided into multiple sections; along the top of the screen, you will see a tab for each of the major areas of the customer manager. The Account Information section allows you to update your billing information and manage your contact details. My Products lists all of your products purchased from Jumpline, and is where you can actively work with your hosting accounts and domain names. The My Store area is where you can purchase additional products or add-ons to enhance your hosting account. Along the left side of the customer manager, you can access the Customer Forum, the support site and documentation, as well as additional offers to help increase the value of your website. If you have questions about the Customer Manager, look for the blue Help icon -- this will give you more information about the selected section.  The first time that you login to your customer manager, you will be directed to the Account Information tab. From here, verify that you have all of the correct contact and billing information on file to prevent unwanted site downtime in the future. After your first login, you will automatically be directed to the products area of the customer manager when you login; if you only have one product or hosting account with us, you will be shown the details for the account. This lets you get started managing and working with your account quickly. Please keep the contact information for your account up to date; you can do so from the Account Information tab by using the edit icons under the Customer Information section. The contact information for your account will be used to contact you regarding billing and other important account updates. From the Customer Information area, you can also edit your password and PIN. The password is used when logging in to the Customer Manager, and the PIN is used for verification when calling for support (so that you do not need to give the password over the phone).  If you have another person assisting you with the management of your website, you may want to add them as an authorized contact on the account. You can do this from the Account Information tab; up to three authorized contacts can be added, each with their own level of control over your accounts and information. Simply click on the "click here to add" link in the Authorized Contacts section to add a new contact, or click the edit icon next to an existing contact to modify their information. Anyone who is added as an authorized contact on the account is welcome to call in for support from our customer service team.It is important to keep your billing details up to date; if your credit card or payment details on file are out of date, you can update them from the Customer Manager. Simply use the "Payment Method" tab under the Billing Information area of your customer manager to update the card details on file. You can also use the Billing Information section to view your payment history, check the date and amount of upcoming invoices, and submit a billing-related support ticket. Additionally, if you have an upcoming invoice you can make a manual payment in advance by selecting the "Make a one-time Payment in Advance" option; this allows you to pay your bill early if you so choose. You do not need to make a manual payment for your account if you have a valid credit card or checking account on file, as our system will automatically process a payment on your bill date if you have not made an advance payment. Jumpline.com sends out a quarterly newsletter called TheLine which is always accessable from the Account Information section of the Customer Manager. Use the links in the top right corner of the page to view previous editions of TheLine, as well as to set your preferences regarding this email newsletter. The left side of the Customer Manager always gives you quick access to support an additional features to help you make the most of your Jumpline.com account. Use the links in the left sidebar to access this support documentation, submit a support ticket for assistance, access our Customer Forum to interact with other Jumpline.com users, and sign up for our affiliate program.  All management of your Jumpline.com services is available under the My Products tab at the top of the screen. If you have multiple Jumpline.com hosting accounts, they will be listed and you can click on the account which you would like to manage; otherwise you will be taken to the details for your single account. When viewing an accounts details, you can use the drop-down in the top right corner of the screen to view other accounts. If you select a hosting plan that has a matching domain name, this name will automatically be visible at the bottom of the screen when viewing the hosting plans details. Domain names and SSL Certificates that are not associated with an active hosting plan will be listed in the "View All Domains and SSL Certificates" section of the My Products tab. Each product has its own set of functions and options; hosting products will always have a Login button in the top right corner of the screen that is used to access the product manager, and account billing details are listed to the right. We have included many common actions, such as adding an email account, right in the Customer Manager; you are welcome to use the appropriate product manager to perform these actions if you wish.  If you wish to add additional products and services to your Jumpline.com account, use the My Store tab to get started. The My Store area allows you to purchase a new domain, add a new hosting account, or add advanced features like Miva Merchant or ColdFusion MX to your existing accounts. Orders that are submitted from the My Store area are processed immediately from the billing details on file, so be sure that you have the most up-to-date billing information listed on your account before placing an order. You can see a list of all available products, add-ons, and upgrades, in the bottom right corner of the My Store page under the Additional Products heading. When you are finished using the Customer Manager, be sure to click the Logout link in the top right, then close your browser windows. This will securely log you out of the Customer Manager and prevent others from accessing your account details. We hope that you find our Customer Manager easy to use and helpful; if you need assistance or have any questions, please contact our Customer Support team at 1-800-651-2028. |
