The topic of this article is supported in its entirety by our customer support department.

Our backup servers maintain up to 30 days worth of historical copies of the data on your website. This means that if you delete an important file while working on your website, you can request that it is restored from our backup archive. Due to the nature of backup systems and the way that data is backed up, we cannot guarantee that the information that you request will be available. However, our engineers will do everything possible to attempt to restore the information for you.

To request a restore from backup:

Login to your Customer Manager at https://my.jumpline.com.

Click on View Details next to the product you are working with.

Click on the Restore from Backup icon, then select the date that you wish for the information to be restore from.

Fill in the required fields to indicate what you need restored, then submit your request.

Our engineers will restore your data within 24 hours, and will let you know when the restore is complete.

Important Note: There is a $50 charge to restore information from our backup system.