The topic of this article is supported in its entirety by our customer support department.

Important Note: An account that uses a name-based service package can only be changed to a different name-based plan. An IP-based service package can only be changed to another IP-based plan on the same server group.
Log in to your Reseller Manager by clicking the ‘Login to Reseller Manager’ link from the Products page of the Customer Manager, which is located at https://my.jumpline.com.

Click Accounts

Click on the name of the account for which you wish to change the service package.

Click Edit

Check the Apply Service Package and Add/Remove Add-On(s) box and select the new service package.

Important Note: If the account is currently using an IP-based package, only IP-based packages will be available. If an account is currently using a name-based package, both name-based and IP-based packages will be listed.
Click Next

If there are any Add-Ons available with the new service package you can add them here. Select those that you wish to add from the Available Add-Ons menu and click the >> button to move them to the Add-Ons menu.

Important Note: Add-Ons must be made available for use with a service package before they can be added to an account.
Click Next

Edit the contact information if you wish.  A contact email address must be provided, as this will be used for any alerts regarding the status of the account.

Click Finish