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Managing your customer's orders with eShop


 
The topic of this article is supported in its entirety by our customer support department.

Once a customers completes and submits an order with the “Checkout” form, an “Order” is created. To manage these orders:

  • Navigate to the eShop Page and go to the “Orders” tab.
  • Click on the “Edit” button next to the order.
  • From the “Status” list, you can update an order’s status to:
    • New
    • Payment Pending
    • Paid
    • Processed
    • Backordered
    • Completed
    • Canceled
    • Failed

  • Comments can also be specified on the orders usign the icon.