Our call center will close at 6:30pm EST tonight, December 21st, for year-end team meetings. Phone support will be available between 9am EST and 5pm EST on Monday, December 24th and Monday, December 31st. Our call center will be closed on December 25th and January 1st as we observe the Christmas and New Years holidays. During these times, our engineers will continue to maintain all servers and our hosting network, and regular support ticket service will continue. If you have questions regarding your account during these times, please submit a support ticket via your customer manager.

Our call center will continue to be open with regular hours of 9am EST to 9pm EST Monday through Friday unless otherwise noted above.

The URL’s to our RSS feeds have been updated for ease of use. You can now subscribe to our feeds using the following URLs:

Network Updates:
http://support.jumpline.com/rss/network.rss

Jumpline.com News:
http://support.jumpline.com/rss/news.rss

Recent Posts in the Customer Forum:
http://support.jumpline.com/rss/posts.rss

The November 2007 edition of TheLine, the Jumpline.com quarterly newsletter, is now available. Check it out at: http://jumpline.com/theline0312

On the morning of November 8th, 2007, our headquarters and call center location will be undergoing a facilities upgrade that may require a temporary disconnection of our inbound phone numbers. We expect all upgrades to be complete before our regular opening time of 9am EST, however, it is possible that the work could take longer than expected and impact the availability of our call center agents for a short time after 9am. If you are unable to reach our call center on the morning of November 8th, please submit a support ticket from your customer manager; our engineers will continue to work on and respond to all support tickets, as well as monitor and maintain all servers. This possible phone availability issue has no impact on the availability of our hosting network.

In observance of the Labor Day holiday, our call center will be closed on Monday, September 3rd. Regular phone support will resume on Tuesday, September 4th. During the Labor Day holiday weekend, our engineers will be responding to support tickets as normal; if you have any questions or problems, please submit them via the customer manager at https://my.jumpline.com

The August 2007 edition of TheLine, our quarterly newsletter, is now available. Check it out online at: http://jumpline.com/theline0311/

In the past month, we have added the following new articles to our documentation database at http://support.jumpline.com:
Streaming Flash Video with FlowPlayer
Connecting to MySQL Remotely Using Navicat
Embedding RSS Feeds into your PHP Pages Using SimplePie
Understanding DNS for Virtual Hosts and Parked Domains

Additionally, we have added more advanced information to the following support article:
Streaming Audio and Video with Helix

We hope that these continued updates help you make the most of your Jumpline.com hosting account.

We have updated the PHP ValueApp to versions 5.2.2 and 4.4.7, along with Zend Optimizer 3.2.8. This update resolves all known security and stability issues.

Effective Friday, May 4th, we will begin upgrading our Email Defense service to a more reliable quarantine reporting and spam filtering system. As a result of this upgrade, Jumpline.com will be switching our Email Defense service to use “Postini” for spam and virus filtering. No action is required on your part at this time, and existing email defense users will be sent a detailed email outlining the new features of the service in the next few days.

Postini is the premier spam filtering service on the internet today, servicing nearly 10 million email users world wide. For more information about Postini, visit http://www.postini.com/postini_solutions/isp.php

Update May 7th: At this time, the upgrade to the Postini service is complete; all users should have received a quarantine report from Postini this morning or will receive a quarantine report from Postini today. The update was complete without issue, and no email was lost during the change. If you have questions about the updated service, please contact our support team by phone or submit a support ticket at https://my.jumpline.com

The SugarCRM ValueApp has been updated on all VDS Web Hosting accounts. This update includes security updates and a variety of bug fixes, as well as added features.