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Where to Upload your Website Content
When you connect with your FTP software, publishing application, or the web-based File Manager, you must upload your website content to a specific directory so that it is recognized by the web server. The directory to upload your website content to is: /var/www/html Upon connecting when using an FTP client or...

Verifying that Files are Uploaded Correctly
If you have uploaded your website files and find that you still see a default 'coming soon' or blank page, you may have named your website files incorrectly. All website content for your main site must be uploaded to the /var/www/html/ directory. Your main website file must be named one of...

Changing FTP Password
You can login to your Customer Manager to reset your FTP password. You will be able to view the username here too. https://my.jumpline.com Once you login, click on My Products, View Details (for the hosting account you are working with), "change" beside the Password under Product Information and then reset the...

Anonymous FTP Access
Jumpline.com will no longer offer the use of Anonymous FTP for our hosting accounts because it not a secure method for establishing connections to your web server. In place of Anonymous FTP, we recommend setting up individual FTP accounts for access to specific folders on your web server if multiple...