Recent Updates Wed, 07 May 2008 21:48:02 +0000 en Server 24 Reboot Required Wed, 30 Apr 2008 23:54:27 +0000 Our engineers have received an early warning notification from the monitoring sensors in server 24 which indicate that the fan could soon need replacement. At this time, we are rebooting server 24 to replace the possibly faulty fan. This procedure should take less than 20 minutes to complete, and no other issues are expected; thank you for your patience while we continue to insure maximum reliability from this server.

Update: This replacement has been completed and service is now restored to all websites.

]]> AT&T and Comcast Network Problems Thu, 24 Apr 2008 15:49:48 +0000 We have had a small number of customers report that they are unable to access major portions of the Internet today, including our company website and their sites hosted with us, as well as sites hosted elsewhere. According to Internet Pulse, a third party that monitors the status of major ISP’s backbone connections, AT&T (who provides service for many home internet services in the Midwest, including Comcast) is reporting problems with their backbone connection at this time which is causing these issues. This means that customers of Comcast or other ISP’s who partner exclusively with AT&T may not be able to access many websites across the internet until the issue is resolved by AT&T.

Our hosting network and upstream providers are not experiencing any issues, and our servers continue to run without any problems. If you are using one of these providers and are unable to access portions of the Internet as expected today, please contact your ISP for a status update. Again, there are no issues with our hosting network at this time, and we will attempt to update this courtesy posting if we receive any additional information regarding the situation with AT&T’s network throughout the day today.

]]> Server Maintenance - Complete Fri, 18 Apr 2008 08:00:45 +0000 Currently, we are running a rather processor and disk I/O intensive script on servers sd1-sd55. The script should take less than an hour to complete, after which time, the server performance will return to normal. Sorry for the inconvenience.

Update 3:00am EDT: This process is now complete. Thank you.

]]> Scheduled Network Upgrades Wed, 16 Apr 2008 16:14:30 +0000 Our upstream provider has informed us of an upcoming network upgrade that will take place during a maintenance window scheduled for 4/19/08 between 3am EDT and 7am EDT. During this time, you may experience very short periods of intermittent access to your website and email, although we do not expect any noticeable impact on our connectivity during the maintenance window. If you have any questions regarding this maintenance period, please contact us via support ticket.

]]> Server 16 Reboot Fri, 11 Apr 2008 16:53:05 +0000 At this time, server 16 is being rebooted; this server became unresponsive just a few moments ago and our engineers are in the process of restoring service to it now. All websites and email service should be back online within the next few minutes. Thank you for your patience during this unexpected emergency reboot.

]]> Server 22 and 25 Reboot Wed, 09 Apr 2008 15:56:24 +0000 Servers 22 and 25 are being rebooted at this time to replace the power supply for each machine; this is in response to an early monitoring warning that our engineers have received. We are attempting to complete this work as quickly as possible to prevent the possibility of future power failure, and we hope to have both servers back online within a few minutes. Thank you for your patience and understanding during this emergency maintenance procedure.

]]> Server 4 Fri, 04 Apr 2008 20:45:21 +0000 At this time, our engineers are investigating a problem with server 4 that has caused the machine to become unresponsive to certain outside requests. This is an unexpected issue that will be resolved as quickly as possible; thank you for your patience while we restore service to this machine.

UPDATE: The server issues have been resolved. We are very sorry for the inconvenience.

]]> Server 6 Unavailable Mon, 31 Mar 2008 13:04:13 +0000 At this time, our engineers are investigating a problem with server 6 that has caused the machine to become unresponsive to outside requests. This is an unexpected issue that will be resolved as quickly as possible; thank you for your patience while we restore service to this machine.

Update: This has been resolved. Thank you for your patience!

]]> Server 4 Rebooted Mon, 17 Mar 2008 16:44:02 +0000 At this time, server 4 is being rebooted as it has become unresponsive. Once the machine is back online (which should be within the next few minutes), our engineers will evaluate the cause of the lock-up and determine if there is any hardware that should be replaced. Thank you for your patience while we complete this emergency reboot.

Update: The reboot is complete and our engineers are now investigating the cause of this issue. Thank you.

]]> Network Connectivity Issues Fri, 14 Mar 2008 00:09:56 +0000 We have received confirmation from our upstream provider that they are currently experiencing a network latency issue with the connection between our data center on the east coast and a backbone hub in the midwest. This means that customers in some parts of the USA may experience intermittent slowness when accessing websites hosted on our network; our provider is working to reroute around this problem as quickly as possible. At this time we do not believe that this issue is affecting all connections to our network, and is limited in scope only to customers who are routed through the midwest to our network. Our engineers will continue to monitor the situation and keep in constant contact with our upstream providers until the issue is resolved. Thank you for your patience during this time.

UPDATE: This issue has been resolved.

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