Recent Updates & Network Notifications


 

Payment Processing Error

posted July 3 2009 09:43 am EDT

We are currently unable to process payments for new orders, or for existing customer payments due to a gateway payment processing issue through Authorize.net. As a result, any orders or payment requests submitted through the order form or customer manager will be processed as soon as this issue is resolved. Our customer service and billing departments are both open and available to assist you should you have any questions.

We apologize for any inconvenience this may cause. We will update this post once the issue has been resolved.

Update (3:51 PM EST)

The processing issues through Authorize.net have been resolved. There was a fire in the Authorize.net facility that temporarily stopped services to merchant providers, however Authrozie.net is back up and running and no further issues are expected at this time.

Scheduled Network Maintenance

posted June 24 2009 03:01 pm EDT

Beginning at midnight EDT on the morning of Friday, June 26th, and ending at approximately 6am EDT, one of the upstream network providers that provides access to our Columbus, Ohio datacenter will be performing a network upgrade. This upgrade should have no impact on our hosting services, and customers should notice no issues, as we have access routed through multiple carriers and the expected changes are relatively minor. We wanted to take this opportunity to pass along our carrier’s maintenance schedule to our customers in the unlikely event that brief periods of network inactivity do occur. Thank you for your patience while we continue to work with our providers to increase the speed and reliability of our network.

Update 6:00am: This maintenance was completed without issue. Thank you!

VDS Manager Logins

posted June 19 2009 08:49 am EDT

At this time, some customers may not be able to log in to their VDS Managers due to a database update being applied on our cluster management server. Website service is unaffected, and we hope to restore VDS Manager login access shortly. Thank you.

Update 10:00am: This issue has been resolved. Thank you!

sd03 Unexpected Downtime

posted June 17 2009 12:26 pm EDT

At this time, server sd03 is not responding. Our engineers are working to resolve the cause of this issue, which appears to be network related, as quickly as possible. Thank you for your patience.

Update: As of 2:00pm, this unexpected network issue has been resolved. Thank you.

ps26 Drive Replacement

posted June 17 2009 11:56 am EDT

At this time, our engineers have received early warnings from the hardware sensors in Plesk server ps26 that its primary hard drive is failing. As a precautionary measure to prevent data loss and reduce the possibility of unexpected future downtime, we will be replacing this failing drive.

As of 11:55am, we are synchronizing the data between the primary drive and its backup copy. All website services are online, but at this time we have temporarily disabled IMAP and POP to increase the speed of the sync and reduce the time that the maintenance will take. Incoming mail is still being received and processed by the server and access to received messages will be available again shortly. Once the synchronization completes, the server will be shut down and a quick final sync will be run, then the drive replacement can be completed. This is needed to insure that the most up-to-date data is available on the replacement drive. Thank you for your patience during this emergency maintenance.

Update: As of 3:00pm, we are beginning the process of shutting down the server, performing a final sync to insure that the replacement drive has an exact copy of all data from the primary drive, then replacing the drive. We expect that the server will be back online within 90 minutes, and will work to complete this as quickly as possible. During this time, access to the server will be disabled entirely. Thanks for your patience.

Update 4:22pm: The final sync between the failing and replacement disks is taking slightly longer than expected but will be completed soon. Thank you for your continued patience.

Update 4:50pm: The drive replacement is now complete and the server is online. No further issues are expected.

sd8 Reboot

posted June 3 2009 01:59 pm EDT

At this time, server sd8 is rebooting due to unexpected file system inconsistency. File system checks are being performed and will be complete shortly. Thank you for your patience.

Update 2:04pm EDT: This server is back online and we are watching it closely to insure there are no further issues.

Plesk and cPanel Server Reboots

posted June 1 2009 03:07 pm EDT

Over the next few minutes, our engineers will be rebooting all cPanel and Plesk hosting servers to apply a critical security patch which was just released. These reboots should take about 5 to 10 minutes per server, after which normal website and email functioning will resume. Thank you for your patience while we work to keep our hosting network as secure as possible.

Update 4:10pm EDT: At this time, all reboots are complete with the exception of servers ps09 through ps12, which are taking slightly longer than expected to reboot. Thank you for your continued patience.

Update 4:25pm EDT: Server ps09 is online; filesystem checks are still in progress on ps10, ps11, and ps12 but should be completed shortly. Thank you.

Update 5pm EDT: ps10 is still in the process of an extended filesystem check; all other servers are online.

vz03 Reboot

posted May 28 2009 12:22 pm EDT

At this time, we are rebooting Virtuozzo server vz03 to perform a quick filesystem check as the kernel has reported possible filesystem errors. The purpose of this check is to prevent the possibility of data corruption across the RAID volume, and we do not expect the check to take more than 90 minutes. Thank you for your patience.

Update 1:50pm: We apologize for the long delay; filesystem checks are taking longer than expected as the system is repairing the filesystem. We will continue to monitor the progress of this operation and the machine will be back online shortly.

Update 2:30pm: Containers are now starting up and all checks are complete; thank you for your patience.

cp06 Reboot

posted May 27 2009 04:25 pm EDT

At this time, our engineers are rebooting server cp06 and performing filesystem checks on it, as it stopped responding unexpectedly. We will update this posting with more details once they are available. Thank you for your patience.

Update 5:51pm: Filesystem checks have completed and this server is booting back up now; website service will be restored in just a few minutes. Thank you!

sd4 High Load

posted May 27 2009 10:33 am EDT

At this time, server sd4 is experiencing higher than expected load. Our engineers are taking a close look at this server and expect everything to back to normal shortly. Thank you for your patience.